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Module Objectives
Module Objectives
By the end of this module, you will:
know and apply learning experience design frameworks to make well-designed materials and lessons
know and understand your learners’ motivations, challenges, and behaviors
MOV Checklist
MOV Checklist
By the end of this module, you will have done the following:
Filled out the empathy map worksheet
Created a feedback form for gathering feedback from your students
Share what you’ve learned about your learners in the LAC session
Answered the Self-Check
Dig Deeper
Dig Deeper
20 minutes | What is needed: Empathy Map Worksheet
20 minutes | What is needed: Empathy Map Worksheet
When most people are asked to define empathy, the answer is often “putting yourself in others’ shoes.” This isn’t wrong but we can always go deeper: empathy is an active attempt to understand other peoples’ perspectives, emotions, and the reality that they move around in. It’s important to remember that empathy is learned, and that we can all get better at empathizing with others by practicing it. Using an Empathy Map is one way that you can intentionally practice. Here are some tips that you can keep in mind while filling out your Empathy Map:
Start with one person
Start with one person
Pick a person in your class that you want to understand more deeply. It could be a student who is struggling, or one that you simply want to get to know better.
Start with the senses
Start with the senses
We experience reality through our senses. What we see and hear all have an effect on what we say, do, and think.
Use your observations as an anchor
Use your observations as an anchor
What do you see this person doing? What do you hear them saying? It helps to put direct quotes because this is how we know that the entries in the empathy map aren't based on assumptions. Your observations can also help you think of Pain Points and Motivations.
Obstacles - What might keep them from learning? Obstacles are problems that your student is experiencing. We can avoid these, or keep them in mind when designing learning experiences.
Motivators - What makes them excited, or happy? What makes them want to do their best? These can be incorporated in learning experiences
What did you realize after filling out your Empathy Maps? Did you learn anything new about your students? We invite you to write down your thoughts in the space in your worksheet.
Try it out
Try it out
30 minutes | What is needed: Feedback Form
30 minutes | What is needed: Feedback Form
Another way that we can practice empathy is by giving value to the experiences of others. In a classroom setting, we give value to our learners’ experiences when we take the time to ask them what they thought of the learning experiences that we designed so that we can improve them and ensure that our designs are suited to their needs. Here are some questions you can keep in mind while designing a form to collect your learners’ experiences?
What I want to know about how my learners experience my classes?
Are the activities too hard? Are my deadlines too tight? Make an inventory of statements, or questions that you want answered. Remember to make these questions or statements as simple as possible so that they can understand them and give you the best, honest answer.
How can I ask them these questions? What tools can you use? We’ve got a few suggestions:
Google Forms - Make a survey that they can answer. The great thing about Google Forms is that you can ask both quantitative and qualitative feedback.
Mentimeter - Before class ends, you can ask them to send in an exit ticket by answering a poll on Mentimeter, or asking for one word to sum up their experience. If you’re in a group call, you can flash the poll on your screen and share the answers to the group. This helps them feel like they’re not alone in what they’re experiencing.
Padlet - some learners love to express themselves through memes or reaction photos. Open up a Padlet and ask them to send in photos that describe how they feel after class. You can use these as prompts to dig deeper.
Echo and Share
Echo and Share
30 minutes | What is needed: Sharing of learnings
30 minutes | What is needed: Sharing of learnings
One of the most difficult things about empathizing with our learners is coming to terms with the fact that they might not always have positive feedback, or positive experiences in our classes. Whether the feedback you received is positive or negative, it can be helpful to process these with a fellow educator, who can help you think of ways forward.
For this activity, we invite you to go back to your LAC group and share what you’ve learned about your learners using the Empathy Map worksheet, or the results from your feedback form. Use the following guide questions to spark conversations!
What did you learn about your students after filling out the Empathy Map, or asking them for feedback?
How did these new learnings make me feel?
How can I address this feedback?
REMEMBER: You don’t have to address every single piece of feedback that you receive. As a teacher, it’s still up to you to discern which ones need to be implemented, and which ones can be unpacked and understood further.
Self-check
Self-check
5 minutes | What is needed: Post-Test Survey
5 minutes | What is needed: Post-Test Survey
This survey is designed to help us gain a better understanding of your learning throughout the program. Don’t forget to answer this after accomplishing the previous tasks to get your certificate for this Module!
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